1. Who We Are
This Privacy Policy applies to Bond Company Holdings LLC, operating as Two Brothers Roofing ("we," "our," "us"). We provide roofing inspection, repair, replacement, and related home exterior services in the Hilton Head Island, Beaufort, Savannah, and Myrtle Beach areas. This policy governs information collected through our websites, booking forms, and SMS communications.
2. Information We Collect
We collect information that you voluntarily provide to us through our website contact form, booking forms, and SMS interactions. This includes:
- Contact information: Name, phone number, and email address
- Property information: Address and details about your roofing needs or project
- Communication data: SMS message content exchanged with our team and automated systems
- Booking data: Appointment dates, times, and associated contact information submitted through our website contact form or scheduling system
- Technical data: IP address, browser type, device type, and pages visited (collected automatically through standard web analytics)
We do not collect sensitive personal information such as Social Security numbers, financial account details, health information, or government-issued identification numbers.
3. How We Use Your Information
Information collected is used for the following purposes:
- To schedule and confirm roofing inspections and service appointments
- To initiate and conduct SMS conversations related to your inquiry or project
- To provide follow-up communications about your roofing needs
- To respond to inquiries and provide customer support
- To improve our services and website experience
- To comply with legal obligations
We do not use your information for purposes unrelated to the services you requested or inquired about. We do not sell your personal information to third parties.
4. Data Sharing & Third Parties
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
We may share your information with the following categories of third-party service providers, solely for the purpose of delivering our services:
- CRM & communication platforms: GoHighLevel (CRM, SMS delivery, workflow automation)
- Automation tools: Zapier (webhook processing, data routing)
- AI providers: OpenAI (AI model processing for SMS conversations)
- Analytics: Standard web analytics tools for website performance
These providers are bound by their own privacy policies and data processing agreements. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
We may also disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of our company, our clients, or others.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and secure third-party integrations.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Contact and property information: Retained for the duration of our business relationship and for a reasonable period thereafter for follow-up and record-keeping
- SMS conversation data: Retained for the duration of the service engagement, plus a minimum of five (5) years for compliance and audit purposes
- Consent records: Retained for a minimum of five (5) years from the date of consent, in accordance with TCPA record-keeping requirements
You may request deletion of your personal information at any time by contacting us using the information provided in the Contact Us section below. We will process deletion requests within thirty (30) days, subject to any legal retention obligations.
7. Cookies & Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
SMS Communication Policy
8. SMS Communication & Consent
Consent disclosure: By providing your phone number and checking the SMS consent checkbox on our website contact form at 2brothersroofs.com/contact, you provide your prior express written consent to receive SMS text messages from Bond Company Holdings LLC, operating as Two Brothers Roofing, at the phone number provided. These messages may be sent using automated technology.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
What You Are Consenting To
By providing your phone number and selecting the SMS consent checkbox, you expressly consent to receive:
- Appointment confirmations, reminders, and scheduling-related communications
- Follow-up text messages related to your roofing inquiry, inspection, or project
- Project status updates and service-related communications
- Informational messages about Two Brothers Roofing services you have expressed interest in
Message Frequency
Message frequency varies based on your interaction. You may receive multiple messages related to appointment scheduling, follow-ups, and project updates. You will not be enrolled in any ongoing promotional messaging campaign without additional explicit consent.
Message and Data Rates
Message and data rates may apply. Bond Company Holdings LLC, operating as Two Brothers Roofing, is not responsible for charges from your wireless carrier related to SMS messaging. Contact your carrier for details about your messaging plan.
Consent Is Not a Condition of Purchase
Providing consent to receive SMS messages is not a condition of purchasing any service from Two Brothers Roofing. You may inquire about our services through other means, including email or phone call, without consenting to SMS communication.
Sending Hours
We will not send automated SMS messages outside the hours of 8:00 AM to 9:00 PM in the recipient's local time zone, in accordance with TCPA requirements.
9. SMS Opt-Out & Revocation of Consent
To stop receiving messages at any time: Reply STOP to any SMS message from Two Brothers Roofing. You may also opt out by emailing us or calling us using the contact information below.
How to Opt Out
You may revoke your consent to receive SMS messages at any time through any of the following methods:
- Reply STOP: Text the word STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) in response to any message
- Email: Send a request to [email protected] with your phone number and a request to be removed
- Phone: Call or leave a voicemail at (843) 949-2056
Opt-out requests submitted via STOP keyword are processed immediately and automatically. Your number will be added to our internal suppression list and removed from all active campaigns. Opt-out requests submitted through other channels will be processed within ten (10) business days of receipt.
After opting out, we may send a single confirmation message to acknowledge that your request has been processed. This confirmation message will contain no promotional content.
Re-Opting In
If you previously opted out and wish to receive messages again, you must provide new express written consent by submitting a new form on our website or by texting START to the number from which you previously received messages.
10. Your Rights
You may:
- Request access to the personal data we have about you
- Ask us to correct or delete your personal information
- Opt out of SMS communications at any time (see Section 9)
- Opt out of any future communications
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.
12. Contact Us
Bond Company Holdings LLC, operating as Two Brothers Roofing
Hilton Head Island, South Carolina
Phone: (843) 949-2056
Email: [email protected]
Website: www.twobrothersroofingsc.com
For SMS opt-out requests, reply STOP to any message or contact us using any of the methods above.